Ramesses 100% Natural Cooling Bamboo Sheet Set

Orders are processed promptly and usually dispatched from our Australian warehouse to Australia Post within 2-4 days. Delivery times, as per Australia Post, are 2-4 business days within the same state and 3-6 business days for interstate shipments.

Yes, we ship internationally! Please note that our free delivery offer is available only for Australian orders. International shipments will incur additional shipping fees. For detailed shipping rates, feel free to reach out to our customer service team.

We want you to be completely satisfied with your purchase. If you’re not, we offer a simple return process:

1. Eligibility: You can return items within 30 days of receipt. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as you received them.
2. Initiating a Return: To initiate a return, please contact our customer service team at [customer service email or contact form link]. Include your order number and a brief description of the issue.
3. Return Shipping: Customers are responsible for return shipping costs, unless the item is faulty or incorrect. We recommend using a tracked shipping service for returns, as we cannot guarantee that we will receive your returned item.
4. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
5. Exchanges: If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
6. Non-Returnable Items: Certain items may be non-returnable due to hygiene or safety reasons. This includes but is not limited to personalized items or items marked as final sale.