ShangriLa Linen Ultra Soft Printed Sheet Set
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Estimated Delivery:Feb 09 - Feb 13
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Free Shipping: free shipping across Australia with no minimum purchase necessary!
ShangriLa Linen Ultra Soft Printed Sheet Set
Shipping Information
We offer fast and reliable shipping across Australia. Enjoy free shipping on all orders, with no minimum purchase required! Your order will typically be processed within 2-4 business days and shipped from our Australian warehouse.
Delivery Times:
- Within the Same State: 2-4 business days
- Interstate: 3-6 business days
For international shipping, please note that additional fees apply. Contact our customer service for specific rates.
Return Policy
Your satisfaction is our priority! If you're not completely happy with your purchase, you can return items within 30 days of receipt. To be eligible for a return, products must be unused, in their original packaging, and in the same condition as received.
- How to Initiate a Return:
Contact our customer service team to request a return authorization. Please include your order number and the reason for your return. - Return Shipping Costs:
Customers are responsible for the return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping method to ensure your return is received. - Refund Process:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method within a certain number of days. - Exchanges:
For exchanges, please return the unwanted item and place a new order for the desired product.
If you have any questions regarding our shipping or return policies, please feel free to reach out!
Discover More In Our FAQ
How long does it take to process an order?
Orders are processed promptly and usually dispatched from our Australian warehouse to Australia Post within 2-4 days. Delivery times, as per Australia Post, are 2-4 business days within the same state and 3-6 business days for interstate shipments.
Do you ship internationally?
Yes, we ship internationally! Please note that our free delivery offer is available only for Australian orders. International shipments will incur additional shipping fees. For detailed shipping rates, feel free to reach out to our customer service team.
What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not, we offer a simple return process:
- Eligibility: You can return items within 30 days of receipt. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as you received them.
- Initiating a Return: To initiate a return, please contact our customer service team at [customer service email or contact form link]. Include your order number and a brief description of the issue.
- Return Shipping: Customers are responsible for return shipping costs, unless the item is faulty or incorrect. We recommend using a tracked shipping service for returns, as we cannot guarantee that we will receive your returned item.
- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
- Exchanges: If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
- Non-Returnable Items: Certain items may be non-returnable due to hygiene or safety reasons. This includes but is not limited to personalized items or items marked as final sale.
